Frequently Asked Quesions

Data centres are located in Amsterdam, Frankfurt and Warsaw (more locations will be available soon). You can choose your preferred location while setting up a Team Server.

PrivMX Cloud is our network of dedicated servers located in selected high quality and secure data centers. It provides reliable and fast hosting services for our customers in different countries.

It means that PrivMX Team Server software knows nothing about the data it transfers and stores. The content and the structure of information is encrypted by the client software.

Team Servers can do absolutely nothing with the data because they don't even know the role of each piece of information - it’s all shredded and impossible to recognize or organize. What’s more, even system admins in data centres, with physical access to Team Servers, have no possibility to read and interpret the data.

Yes, most of it is open. We’re using the same Team Server software for PrivMX Cloud and the on-premise offer. However, the PrivMX Control Center software and the ready to use web browser client are not available to the public - you can use them only within PrivMX Cloud plan.

In theory, there's no limit in both cases, but we’re currently offering Team Servers up to 100 gigabytes of storage in the Control Center.

It should be more than enough for most teams, but if you need more, please feel free to contact us

Yes, you can see how PrivMX Pocket works here

PrivMX Team Server software requires a Linux machine/instance. For more information please visit https://dev.privmx.com/

There is no automatic, server-side migration procedure for Team Servers because users and data on each server are linked to its domain name. You can migrate your data using the client software - by exporting (and decrypting) files to your local machine and importing them to your new Team Server.

We always try to do our best to help and assist you. Please refer to the support page or contact us directly in case of any problems with our software.

Currently not. We’re working on including it in our offer, so stay tuned.

Not much:) As all the files within your PrivMX workspace are not duplicated but linked between members, chats, issues and calendars, you’ll only need 10 GB to start from.

Although there are no technical obstacles to using PrivMX Fusion in a large team, we can see a single PrivMX Team Server works best for teams of 15 people. It's simply easier to stay agile and keep the information flow clean, so we recommend sticking to the "one server = one team" rule.

We offer a solution for bigger teams as well. You can divide your team into groups and create a number of Team Servers. These separate teams can share common Sections to collaborate, communicate, and share files.

If you are interested in that solution, contact us to discuss the details.

As soon as your 30-days FREE TRIAL starts, you'll have access to PrivMX Control Center. It's where you arrange all your settings, place the order and make all the necessary payments after the trial.

Before your trial ends, you can always change your settings, selecting the number of Team Members or Data Storage Space.

PrivMX Fusion uses end-to-end encryption based on zero-knowledge servers. To learn more about different types of encryption, go to our blogpost.

Your password is not kept on our servers, it doesn't leave your device. Nobody except you can access your data. To learn more about how encryption works, go to our blogpost.

End-to-end encryption means that your data is encrypted using a private key before it leaves your device and stays protected all the way to the other end, so the user you want to share information with.

Yes, if you enable two factor authentication, you will be asked for an additional code when logging in. The code will be delivered to you using the chosen method.

If you are a Team Keeper, you can use your ACToken to log into your PrivMX Team Server. If your account is Managed, your Team Keeper can reset your password.

In case of a private account, Team Keepers are not able to restet Team Member's password. Private account is activated with an ACToken.

Your personal ACToken is a secret and unique ID of your account in a form of a textual mnemonic. In case you forget your password, you can use the token to log into your PrivMX Team Server.

You can find your ACToken in your User Settings. If you are a Team Keeper, ACToken appears when you set up a new Team Server.

Use PrivMX Fusion - it secures your whole chat - video calls, text, audio and video messages with end-to-end encryption by default. To learn more about how we encrypt communication, go to our text about encrypted chat.

Use PrivMX Fusion, where all your data is end-to-end encrypted by default, including your tasks and to-do lists. To learn more how we encrypt tasks, go to our blogpost.

Yes, you can! Just contact us to update your order or change it directly in your Control Center account.

Of course! Your login and password get you access to your PrivMX Fusion account on all the devices with PrivMX Fusion software installed.

Yes - your data belongs to you and your Team only.

You can easily export all PrivMX Fusion files (Text Notes, Spreadsheets and Mind Maps) and all documents shared within your Team Server straight to your desktop.

We have a free Basic plan, with max. 5 users, 10 GB of storage space and 30h of internal video calls per month. All our pricing plans are available here.

Team Keeper is a regular Team Member with some extra benefits. Team Keepers arrange the workspace for their team. They are the ones who create accounts for their Team Members, invite them to the workspace, and manage their primary user settings. Apart from all the functions and activities available for any Team Member, Team Keeper is authorized to grant selected Team Members access to particular Sections and Tools within these Sections. As we strongly believe that teamwork should be based on trust and respect, we recommend flexibility in terms of appointing a Team Keeper. This role is dedicated to team players at heart!

You'll be notified about all updates available inside the application, in your user profile. To update, you just need to click DOWNLOAD and INSTALL and PrivMX Fusion restarts automatically in a new version.

Control Centre is an online platform accessible to Team Keepers and company admins, where they can:

/ get access to priority support / create and manage Team Servers / check security logs and settings / view payments status and download invoices / discuss on PrivMX Forums.

No, they don't include VAT.

Make sure that you've provided the full login, along with the Team Server address (user#yourserver.privmx.com).

It's possible that there is a problem with your system clock. Make sure that the date and time on your device are correct and try logging in again.

Then just logout and use the Create Server option on the login screen. You can use multiple accounts and servers from single installation of PrivMX Fusion.

Log into your PrivMX Team Server and go to your User Settings in the top right corner; click 'Team Server'; log into your PrivMX Control Center and go to "Team Servers"; then click "show details" and there's a "delete server" button that deletes your Team Server permanently.

Use the support form to describe what exactly has happened. You can find it in the top right user menu in PrivMX Fusion or in PrivMX Control Center.

Big! After we develop all the features on our feature request list (never-gonna-happen;), we plan to work on our own PrivMX hardware. Stay tuned!

PrivMX is Private Mind Exchange. Read the rest of the story here

Because we are not sure if your web browser (and its plugins) is secure enough to generate private encryption keys, all processes connected with creating a Team Server and the first account as well as new users' accounts take place in the PrivMX Fusion desktop app.